Your prescription, start to finish.
This page covers first fills, refills, transfers, pickup, and delivery at Red Lion Pharmacy.
Request a refill
Your name, date of birth, and the prescription number or medication name are all we need. We review every request and contact you before anything ships.
Start a refill requestTransfer a prescription in
Filling something at another pharmacy? Tell us where it is and we handle the pharmacy-to-pharmacy conversation, then confirm with you.
Start a transferTalk to your pharmacist
Call our pharmacists with questions about side effects, timing, storage, or how a new medication fits with the medicines you already take.
Monday–Friday, 9 AM–5 PM ET · Closed weekends
What happens after we receive your prescription
Coverage review
We review your insurance coverage after your provider sends the prescription.
Provider coordination
If the plan needs more information, we work directly with the provider's office.
Cost review call
Before the first shipment, we call to review the expected cost and discuss any savings programs that may apply. Having your insurance card ready can save time.
Pickup or delivery
We arrange pickup of your medication or confirm delivery before it leaves the pharmacy.
Support between refills
Coverage changes
We work with your provider and plan on insurance changes, renewals, and coverage questions before your next fill is due.
Savings programs
Copay cards and assistance programs can change. As your therapy continues, we check whether a program may apply.
Pickup or delivery confirmation
Before each fill, we call to confirm the medication and arrange pickup or delivery.
Where we serve
Red Lion Pharmacy serves every state where our pharmacists hold licenses. If your plan or medication cannot be filled by Red Lion, we will let you know and discuss the available options.
Something changed?
Call us before your next fill if your address, phone number, insurance, or prescriber changes. Keeping your record current helps prevent delays.
Common questions
- Why is Red Lion Pharmacy contacting me?
- Your provider sent your prescription to Red Lion for specialty-pharmacy support. We may contact you about insurance, cost, pickup, or delivery. If you are unsure a call or text came from us, hang up and call the number published on this site.
- What will my medication cost?
- It depends on your insurance plan and the medication. We review your expected out-of-pocket cost with you before anything ships, and we screen for manufacturer copay cards and assistance programs you may be eligible for. Eligibility and program rules apply.
- Can Red Lion fill my medication?
- In many cases. Some insurance plans require a specific pharmacy, and some medications are limited to certain distributors. If we cannot fill your prescription, we will let you know and discuss the available options.
- What if my plan needs extra approval before covering my medication?
- Some plans require information from your provider before they cover a medication. We work with your provider and plan on those requirements and update you as they respond.
- How do pickup and delivery work?
- We call when your medication is ready to arrange pickup at the pharmacy or confirm delivery timing and details.
- How do refills work after the first fill?
- You can request a refill through this site or by phone. Submitting a request does not mean the prescription has been filled; our pharmacy team reviews it first.
Not for emergencies. If you have a medical emergency, call 911. For urgent medication questions outside our hours, contact your provider or an emergency service.